Refund policy

Customer Satisfaction Is Our Priority

At GharSaman.com, we are committed to providing quality products and a hassle-free shopping experience. If you experience an issue with your order, please review our Return, Refund & Exchange Policy carefully before submitting a request.

📹 Parcel Opening Video (Mandatory)

To ensure a fair and transparent claims process, a clear, uninterrupted parcel opening (unboxing) video is mandatory for all complaints related to:

  • Wrong product received

  • Damaged product

  • Manufacturing defect

  • Missing item(s)

  • Incomplete order

The video must begin before opening the sealed parcel and continue without any cuts or edits until all contents are fully visible.

Please Note:
Without a valid parcel opening video, GharSaman.com will not be able to process any request for a return, refund, replacement, damaged product, or missing item claim.

Return Request Time

If you receive a damaged, defective, incorrect, or incomplete order, you must contact our customer support team within 3 days of receiving your parcel.

Requests submitted after this period may not be eligible for review or approval.

Return Eligibility

To qualify for a return or exchange, the product must:

  • Be unused and in its original condition

  • Include all original packaging, accessories, manuals, and tags

  • Be returned exactly as received

  • Be accompanied by a valid parcel opening video (where applicable)

Products that are used, damaged by the customer, or returned without original packaging may not qualify for approval.

Eligible Return & Refund Cases

Returns, exchanges, or refunds are accepted only in the following situations:

  • Wrong product delivered

  • Product received with a manufacturing defect

  • Product damaged during delivery

  • Missing item(s) in the parcel (supported by an unboxing video)

All requests are subject to verification by our Quality Assurance team.

Non-Eligible Cases

Returns or refunds will not be accepted for:

  • Change of mind after purchase

  • Incorrect order placed by the customer

  • Minor variations in product color due to screen display

  • Damage caused after delivery

  • Claims submitted without a valid parcel opening video

  • Requests made after the allowed reporting period

Return Shipping

Customers are responsible for returning approved items using a reliable and traceable courier service.

Unless the error was caused by GharSaman.com, return shipping charges are the responsibility of the customer.

Shipping and delivery charges are non-refundable under all circumstances.

Inspection & Refund Process

After receiving your returned item, our team will perform a quality inspection to verify the reported issue.

If the return is approved:

  • Refunds will be processed within 2 working days

  • Refunds apply only to the product price paid

  • Original shipping and delivery charges are not refundable

Depending on the payment method, the time required for the refund to appear may vary.

How to Request a Return

To start a return, exchange, or refund request:

  1. Contact our customer support team within 3 days of delivery.

  2. Share your order number, issue details, photos (if required), and the parcel opening video.

  3. Our team will review your request and provide further instructions, including the return address if your request is approved.

  4. Pack the product securely and send it back in its original condition.

Need Assistance?

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Email: info@gharsaman.com

Phone / WhatsApp: +92 325 2743969

Thank you for shopping with GharSaman.com. We appreciate your trust and remain committed to providing genuine products, transparent policies, and reliable customer support across Pakistan.