We offer fast and reliable delivery services.

• 🚚 Secure Packaging: Carefully packed for safe delivery
• 📦 Delivery Time: 3–5 business days after confirmation
• 💳 Cash on Delivery (COD) available nationwide
• 📍 Delivery Available: All major cities & towns in Pakistan

We want you to shop with confidence at ghrsaman.com. If you receive a product that is damaged, defective, or different from what you ordered, we're here to help.

🔄 7-Day Exchange Policy: Products can be exchanged within 7 days of delivery.

📦 Exchange Conditions: The item must be unused, in its original packaging, and include all original accessories (if applicable).

🚚 Delivery Charges:

- If the exchange is due to our mistake (wrong, damaged, or defective product), we will cover the delivery charges.

- If the exchange is requested by the customer (e.g., change of mind, color, size, or any personal preference), the customer will bear both shipping and return delivery charges.

📞 Exchange Requests: Please contact our customer support within 7 days of receiving your order and provide your order number along with clear photos or a video (if the product is damaged or incorrect).

❌ No Cash Refunds: We do not offer cash refunds. Eligible items will only be replaced or exchanged with the same product or another product of equal value.

Important: Products that have been used, damaged due to misuse, or returned without their original packaging may not qualify for exchange.

1. How long does delivery take?

We usually deliver orders within 3–5 business days after order confirmation. Delivery times may vary slightly depending on your location and public holidays.

2. Do you deliver all over Pakistan?

Yes, ghrsaman.com offers nationwide delivery across Pakistan, including major cities and many remote areas.

3. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery (COD) on most products across Pakistan for your convenience.

4. Can I exchange my product?

Yes. We offer a 7-day exchange policy. If you receive a damaged, defective, or incorrect product, or wish to request an eligible exchange, contact us within 7 days of delivery.

5. Do you offer refunds?

No. We do not offer cash refunds. Eligible products are exchanged or replaced according to our Exchange Policy.

6. Who pays the delivery charges for an exchange?

If the exchange is due to our mistake (wrong, damaged, or defective product), we will pay the delivery charges. If the exchange is requested due to a change of mind, color, size, or any personal preference, the customer is responsible for the shipping charges.

7. How can I place an order?

Simply add your desired product to the cart, proceed to checkout, fill in your delivery details, and confirm your order. Our team will contact you for order confirmation before dispatch.

8. How can I track my order?

Once your order is dispatched, you can contact our customer support team for the latest delivery status and tracking information.

9. Are your products checked before shipping?

Yes. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

10. What should I do if I receive a damaged or wrong product?

Please contact us within 7 days of receiving your order and share your order number along with clear photos or a short video. Our support team will resolve the issue as quickly as possible.

11. Can I cancel my order?

Yes. You can request order cancellation before your order has been shipped. Once the order is dispatched, cancellation may not be possible.

12. Why should I shop from Gharsaman?

At ghrsaman.com, we focus on providing quality household essentials, beauty products, kitchen gadgets, and everyday useful items at affordable prices. We offer secure packaging, nationwide delivery, Cash on Delivery (COD), and responsive customer support to ensure a smooth shopping experience.